How we work
Three steps, six principles
We start by going back to the problem. You give your team a little protected time. Our facilitated process creates the headroom to step back and discover changes that show up in your numbers.
Published by leapSTONE
Three steps, and you can stop after any of them
Each step ends with something your team can use without us. You decide after each one whether to go on. Coaching and Support sits alongside the steps, as an optional extra for when you want it.
Discovery Day
Senior leaders and their teams share clarity on where the real problem sits and where to focus the project work.
Reframe Sprint
Teams have a deeper, shared understanding of what is actually driving the challenge, and a set of new ideas and moves they have built together.
Delivery Partnership
New thinking and ways of working get tested and embedded across the organisation, and change starts showing up in the metrics.
Coaching and Support
Ad hoc executive coaching, or fractional Chief Design Officer-type support, to keep the work going once the main project is done.
Six principles behind every step
These hold whether we are with you for a day or a year.
Problems first
We help you think properly about the problem before anyone starts choosing solutions, using well-tested methods.
Time to explore
You step out of business as usual for a short, protected stretch, to look at things in new ways.
Engaging, with fresh views
Our methods get people involved and open up perspectives your teams have not had time to take.
Balanced answers
Working with your team, we aim for lasting work that customers want, the business can afford and your people can deliver.
Rooted in the customer's experience
We look at how customers experience what you offer before, during and after, across the people, digital and physical parts.
Many voices, properly heard
We bring in views from people at different levels, inside and outside your organisation.
Common questions
What are the steps in a leapSTONE engagement?
Three steps: Discovery Day, Reframe Sprint and Delivery Partnership. Optional Coaching and Support sits alongside them. Each step ends with something your team can use, and you decide after each whether to go on.
Do we have to do all three steps?
No. The steps are designed so that you can stop after any of them. Coaching and Support is a separate, optional extra that carries on as needed once the main work is done.
Do our people have to stop their day jobs?
For the length of the work, a small group steps back from running the business as usual to look at things afresh. We agree with you how much time that takes and who is involved.
Who from our organisation is involved?
Senior leaders and people from the teams that touch the problem. We also bring in views from customers and from people at different levels, inside and outside your organisation.
What is Coaching and Support?
Ad hoc executive coaching, or fractional Chief Design Officer-type support, for leaders who want help to keep the work moving after the main project is done.
Talk it through
Most people start with a conversation rather than a fixed choice. We will tell you whether this is work worth doing, and whether we are the right people to do it.
hello@leapstone.co.uk or +44 (0)1483 802862